


MedicAir Pro
Removes up to 99.99% of viruses and bacteria












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Frequently asked questions
How often do I need to change the filter?Your MedicAir filter has a life expectancy of between 6 and 12 months. Your MedicAir unit is constantly scanning the life of your filter and will notify you…Does the unit need any maintenance?The MedicAir unit itself requires no specific maintenance. The only ongoing requirement is the need to change the filter cartridge and UVC bulb, roughly every nine months.How do I install MedicAir?MedicAir is a plug in and play unit and has been specifically designed to be as easy as possible to use; as a matter of fact it requires…Is MedicAir a free-standing unit?Yes, the MedicAir air purifier is a completely freestanding unit.
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Delivery & Returns
UK Delivery
Standard: 2 – 5 working days delivery. Free standard shipping on all UK orders.
Order by 1pm for:
Next Working Day*: £8. Tracked, 1 Hour Delivery Slot Notification.
Saturday**: £16. Tracked, 1 Hour Delivery Slot Notification.
* A working day is Monday to Friday, excluding public holidays.
** Order must be placed by 1pm on Friday. Excludes Fridays designated as public holidays.
US DeliveryWe ship from the UK. Delivery is normally within 7-10 working days.
Free shipping on orders over $185; $25 on orders under $185.
US import taxes and import duties are paid by us, so you don’t need to pay anything extra.EU DeliveryWe ship from the UK. Delivery is normally within 4-7 working days.
Free shipping on orders over €170; €20 on orders under €170.
Import duties and sales tax may be applied by your local authority. We have no control over these duties or taxes. Please email info@jottnar.com if you require further advice.
Rest of the WorldWe ship from the UK. Delivery is normally within 10-14 working days.
RoW shipping is charged at £85.
Import duties and sales tax may be applied by your local authority. We have no control over these duties or taxes. Please email info@jottnar.com if you require further advice.
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Returns
Returns
- Email hello@medicair.co.uk within 14 days of receipt of your order explaining the reason for the return and including your Order Number.
- Write your order number on the Product Return Form included with your order, and place this in your returning package. If you require a new form, ask us to email you a copy.
- Return the product within 60 days of its receipt, and the completed Product Return Form, to the correct address below:
- For UK returns: JOTTNAR RETURNS, The Malting, East Tyndall Street, Cardiff. CF24 5EA
- For US, EU, ROW and other international returns: Write ‘GOODS RETURNED UNDER WARRANTY’ clearly on the package and send to: JOTTNAR RETURNS, The Malting, East Tyndall Street, Cardiff. CF24 5EA
ExchangesExchanges are permitted on like-for-like product (same product but different size or colour). Items must be returned in their original as-new condition and with a completed Product Returns Form. Hangtags and labels should still be attached.
Correctly returned products will be exchanged within 5-10 working days from date of receipt of delivery at our warehouse of the item(s) and returned to you at our expense.
RefundsTo be eligible for a refund, items should be in their original as-new condition and with a completed Product Returns Form enclosed, and with hangtags and labels still attached.
All correctly returned products will be refunded to the original card/account used. Depending on payment method, a refund will normally appear in your account 5-10 working days after receipt of delivery at our warehouse of the item(s). Any shipping fees on the original order are final and will not be refunded.
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Reviews
Great Service!
Recently placed an order for replacement filters – excellent service, fast delivery and very helpful with any request we asked. Highly recommend
excellent companyWe hve recently taken delivery of 4 units. Easy to use and appear to work well. We had an issue with one, which was resolved very efficiently. Excellent to deal with and highly recommend them.
Delighted with the new unitsDelighted with the new units. They seem to be working really well and many of our patient’s appear to be very reassured by their presence. The whole ordering process went very smoothly and I can whole heartedly recommend this company.
WOW......Amazing, I left the filter running all night in the bedroom and wow the next morning I woke up feeling great. Breathing filter clean air has really been a life-changer.
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Product guide