FAQ
Technology
How big an area does one unit cover?
Our unit has been designed to fit larger areas. MedicAir is infact able to purify 605 cubic meters of air per hour.
What type of filters does the unit use?
MedicAir is equipped with 4 types of filters for maximum effectiveness. A first filter for macro-particles, followed by an impressive anti-bacterial coated 6.7m² HEPA H-13 filter able to remove up to 99.97% of particulate matter above 0.3microns, an activated Carbon filter (highly effective against odours and other gas pollutants) and finally the most powerful UVC bulb in the market (24W), able to eliminate the smaller particles trapped by the other filters.
How many units do I need
Our unit has been designed to fit larger areas. MedicAir is infact able to purify up to 605 cubic meters of air per hour. Our calculator will help you find how many units you need according to the dimensions of your room.
Installation
Is MedicAir a free-standing unit?
Yes, the MedicAir air purifier is a completely freestanding unit.
How do I install MedicAir?
MedicAir is a plug in and play unit and has been specifically designed to be as easy as possible to use; as a matter of fact it requires no expensive installation. To install:
Remove the unit from the box,plug the power cable into the unit and a power socket, simply press the illuminated power button on the display panel on the top of the unit.
How do I connect the app?
Download the 'MedicAir®' app from either the Apple App Store or the Google Play store. Once in the app you will be prompted to enter an email to set up an account. Enter your chosen email. You will receive an email with a confirmation code - find this and then enter it when prompted on the MedicAir® app.
You are now within the MedicAir® app.
Click the + logo in the top right of the screen to add a new device. Your app should default to 'Add Manually'. In the main body of the screen should be an 'Air Purifier' option - select this. You will be prompted to enter your wifi passcode - enter this and press NEXT
At this stage you should avert your attention to the MedicAir® Air Purifier Unit. Along the bottom of the screen are 5 buttons- lightly tap the middle one (power button) and turn off the machine. Wait for 2 seconds. Again tap this button to re-boot the unit. Wait for the whole screen to stop flashing (15-20 seconds).
Press and hold (tor 4 seconds) the ReAKT button (positioned second from the left in the row of 5 icons on screen).
The wifi logo should then begin flashing rapidly on your MedicAir® screen. At this point avert your attention back to the App and tick the box to confirm 'indicator blinking rapidly'. Press NEXT.
Wait whilst your unit connects. You do not need to interfere with this stage - let the unit do the work.
Occasionally if your office Wi-fi is inundated by multiple and other devices, our unit might fail to connect on the first try. If this happens, please try the following:
The best way to mitigate this issue is to change the Wi-fi you are using.
Complete the process (from the step 5-11 again) but this time use a 'personal hotspot' Wi-fi.
Your unit should then connect without problems.
Maintenance
Does the unit need any maintenance?
The MedicAir unit itself requires no specific maintenance. The only ongoing requirement is the need to periodically change the filter cartridge and UVC bulb.
How often do I need to change the filter?
Your MedicAir filter has a life expectancy of between 6 and 12 months and the UVC bulb requires changing every other filter change. Your MedicAir unit is constantly scanning the life of your filter and will notify you when there is only 10% filter life left by flashing red. The life span of your filter will depend on the air quality and length of use.
